Welcome to Jones Services

We repair Smeg, ASKO, Baumatic, InAlto and Classique appliances in Auckland, Tauranga, Wellington, Nelson, Christchurch and the surrounding areas

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Factory-trained and authorised service agents for:

Our Reviews

Thank you Leroy, you were fabulous! New dishwasher installed with so much care taken, and my old unit removed with the same care of the oh too easily scratched wooden floors. All refuse removed without having to ask. Friendly, helpful and great instructions provided along with ensuring everything was working. Loved that you took the time to make sure all the parts were fitted in place and that you noticed one of the small wheels on the basket was missing g and then sorted a replacement. Highly recommend to others wanting delivery, installation and service or repairs of appliances. Thank you Smith City for engaging Leroy to carry out this for me.


Lad was on time. From experience told me what the problem likely would be before he evened opened the dishwasher and was correct. Very good service.


My dishwasher needed service and I was very pleased with the professionalism and helpfulness of the serviceman. Many thanks!


Absolutely impressed with this company and especially their installer Salman who installed my oven last week. Prompt, professional, polite, and courteous. I couldn't speak highly enough of the experience - absolutely recommended, A+!


I've used Jones Service a few times now and I've found their service helpful and professional. They've even called me to give advice prior to a call out, saving me money.


Miele dishwasher had been out of order for over 6 months now. We were given a quote by Able Appliances to replace parts that will cost $2700.00 and new dishwasher will not arrive till Jan 2022.Rung Jones Services and the lovely Brett popped in and fixed my dishwasher in half an hour! cost me less than $200.00!Amazing service and they know what they are doing. Definitely be going back to Jones for other repair work. Highly recommended


My oven needed a new liner and the tech was great at communicating when he would visit. Unfortunately the repair could not be completed in my home so the tech made a plan to order the new liner and arrange a new visit when it was ready to minimise the effect on us - great service. My oven now works great.


We needed our new oven to be checked after installation in a new home. It looked like there was a fault with the display screen; however when the serviceman Akash Sheth arrived it was a film that hadn't been removed and should have been done at the installation stage. He was so kind and understanding and checked out the rest of the oven and showed me how to operate it. He found a faulty knob and there was a slight dent in the front panel. He has ordered both parts. I cannot fault his professionalism and communication; he did all he could to help and was so understanding. Highly recommended. Akash has replaced the faulty parts on our oven; it took less than a week for him to order the parts and get out to us and fit them. We are so grateful to Akash for going the extra mile for us and being such a pleasant person to have in our home.


I had an issue with my Samsung fridge which was under warranty. I called Samsung and they had someone from Jones call me the same day. The lady was very friendly and booked the appointment for 5 days later. On the day Roger arrives right at the start of my repair time and has the problem resolved in half an hour. He was very friendly, professional and keen to help me understand the problem and how to make best use of the warranty. I felt like I could trust him completely to resolve the issue. Honestly some of the best service I've had in NZ and would use again.

Team Thrive

Jones Services arrived on time and quickly determined the problem. They were able to restart our fridge. The serviceman provided realistic and practical advice about what we should look for going forward - because nothing lasts for ever, but this time at least Jones effected life after Fridge death.


We had an issue with our Smeg oven, the gas wasn’t working correctly on one Hob. The technician arrived arrived on time and soon sorted the problem, plus gave us some advice to stop it happening again. Couldn’t fault the service and thanks Juan for your friendly approach to our problem. Would highly recommend Jones Sevice.


We have used Jones Services a few times now, we have found them to be thoroughly professional and provide sound advice regarding repairs. While they are not the cheapest out there, as they say you get what you pay for and I feel the quality of workmanship + good advice and recommendations are well worth it. Jones repaired our Smeg Oven (element + thermostat) and Smeg Dishwasher (control board).


They are punctual, polite and friendly, and did a high quality, meticulous job installing our dishwasher. Really happy with the service – highly recommend.


I bought a dishwasher and the two guys named Sam & Finn came to install it. They were on to the job, efficient and capable. Happy with them and would recommend Sam as he is the main installer.


Seamless service from phoning the 0800 number through to Salman carrying out the repair. Dishwasher part broke a week before Xmas. I had no expectation of being fixed until after Xmas. However all done within a few days. Salman was amazing- kept in touch by phone and txt. the repair was outside warranty, however the cost was covered by the manufacturer. Terrific service. Thank you. Highly recommend.

Jones Services Van

About Us

Jones Services is a 100% family owned and operated network of expert service technicians around New Zealand covering Auckland, Tauranga, Wellington, Nelson, Christchurch and surrounding areas.

Jones Services is a sister company of Applico, the New Zealand importer and distributor of Smeg, ASKO, Baumatic and InAlto appliances. As a result, all of our service technicians are factory-trained and authorised to repair all of these brands and we stock thousands of genuine spare parts in our workshop in Auckland. 


Our Services

Jones Services offers expert and reliable repair and servicing of Smeg, ASKO, InAlto, Baumatic and Classique appliances, both electric and gas. 

We have technicians covering these locations:

and surrounding areas

Our team is mobile and ready to come to you, and we also have a workshop located at our head office at 390c Church St, Penrose in Auckland where you can drop off your appliance for servicing.

To book a repair, use our form below:

Service Request Form

Or call us on 0800 555 033 during business hours Mon-Fri: 8am – 5pm