Welcome to Jones Services

Nationwide repair, service and installation of electric and gas appliances.

Smeg & ASKO Specialists.

Book a repairBrands we service

The only nationwide factory trained & Supported service agents for:

Authorised service agent for Miele, Bosch, Samsung, Classique, Baumatic, LG, NEFF, Gaggenau, Falcon and more.


Our Services

Jones Services offers expert and reliable installation, repair and service of a wide range of appliances, both electric & gas, throughout all of New Zealand. We also stock and sell 100,000s of parts for kitchen and laundry appliances and deliver appliances on behalf of the Kitchen Things retail stores.

We have technicians covering all of the following regions;

  • Hamilton, Waikato region
  • Auckland and surrounding region
  • Tauranga, Rotorua & Bay of plenty areas
  • Palmerston north and surrounding areas
  • Nelson and surrounding areas
  • Wellington,  Kapiti coast & surrounding areas
  • Dunedin and surrounding areas
  • Christchurch and surrounding areas

Our team is mobile and ready to come to you, we also have workshops located in Auckland, Wellington & Christchurch where you can drop off and we can service your appliances.

Our Workshops

To book a repair, service or request a part use our forms below:

Service Request FormParts Request Form

Or call us on 0800 555 033 during business hours Mon-Fri: 8am – 5pm

Appliance Repairs & Service

Jones Services’ skilled technicians can currently repair a broad range of premium European appliance brands including ASKO, Baumatic, Classique, Nouveau, Smeg, Applico and Whirlpool. In certain locations we can also repair appliances of Falcon, Miele, Insinkerator, Gaggenau, Neff, Samsung, Bosch, Whispair and Falmec. Whether your appliance is inside or outside of warranty.


Jones Services are the exclusive delivery and installation service for Kitchen Things nationwide chain of retail stores.
We understand that fast and reliable delivery of your appliances is important to you. We offer a speedy and dependable delivery service that goes hand in hand with the level of expertise offered by Kitchen Things. Take the easy road with your entire appliance purchase with Kitchen Things and Jones Services.


Our expert service team in our workshops have over 200,000 spare parts ready to service a wide range of appliances & brands, we are also able to ship out parts you require, fill out a request a part form to get in touch with us about the parts you require.

Brands we install, service & repair

Smeg Logo
Inalto Logo
Miele Logo
insinkerator Logo
Gaggenau Logo
Falmec Logo
LG Logo
Neff Logo
Classique Logo
Samsung Logo
ASKO logo
Bosch Logo

Request A Part

Our expert service team in our workshops have over 200,000 spare parts ready to service a wide range of appliances & brands, we are also able to ship out parts you require, fill out a request a part form to get in touch with us about the parts you require.

Learn More
Family About us

About Us

Jones Services is a 100% Family owned and operated network of expert service people across New Zealand. As a part of The Jones Family Business family, Jones Services was born as a solution to over 35 years of struggles with substandard appliance delivery, installation and repair services. These years of industry knowledge have equip us with a winning formula. Jones Services is able to offer real service from real people to deliver on real satisfaction every time.

Learn More

Our Reviews

Thank you Leroy, you were fabulous! New dishwasher installed with so much care taken, and my old unit removed with the same care of the oh too easily scratched wooden floors. All refuse removed without having to ask. Friendly, helpful and great instructions provided along with ensuring everything was working. Loved that you took the time to make sure all the parts were fitted in place and that you noticed one of the small wheels on the basket was missing g and then sorted a replacement. Highly recommend to others wanting delivery, installation and service or repairs of appliances. Thank you Smith City for engaging Leroy to carry out this for me.


Lad was on time. From experience told me what the problem likely would be before he evened opened the dishwasher and was correct. Very good service.


My dishwasher needed service and I was very pleased with the professionalism and helpfulness of the serviceman. Many thanks!


Absolutely impressed with this company and especially their installer Salman who installed my oven last week. Prompt, professional, polite, and courteous. I couldn't speak highly enough of the experience - absolutely recommended, A+!


I've used Jones Service a few times now and I've found their service helpful and professional. They've even called me to give advice prior to a call out, saving me money.


Miele dishwasher had been out of order for over 6 months now. We were given a quote by Able Appliances to replace parts that will cost $2700.00 and new dishwasher will not arrive till Jan 2022.Rung Jones Services and the lovely Brett popped in and fixed my dishwasher in half an hour! cost me less than $200.00!Amazing service and they know what they are doing. Definitely be going back to Jones for other repair work. Highly recommended


My oven needed a new liner and the tech was great at communicating when he would visit. Unfortunately the repair could not be completed in my home so the tech made a plan to order the new liner and arrange a new visit when it was ready to minimise the effect on us - great service. My oven now works great.


We needed our new oven to be checked after installation in a new home. It looked like there was a fault with the display screen; however when the serviceman Akash Sheth arrived it was a film that hadn't been removed and should have been done at the installation stage. He was so kind and understanding and checked out the rest of the oven and showed me how to operate it. He found a faulty knob and there was a slight dent in the front panel. He has ordered both parts. I cannot fault his professionalism and communication; he did all he could to help and was so understanding. Highly recommended. Akash has replaced the faulty parts on our oven; it took less than a week for him to order the parts and get out to us and fit them. We are so grateful to Akash for going the extra mile for us and being such a pleasant person to have in our home.


I had an issue with my Samsung fridge which was under warranty. I called Samsung and they had someone from Jones call me the same day. The lady was very friendly and booked the appointment for 5 days later. On the day Roger arrives right at the start of my repair time and has the problem resolved in half an hour. He was very friendly, professional and keen to help me understand the problem and how to make best use of the warranty. I felt like I could trust him completely to resolve the issue. Honestly some of the best service I've had in NZ and would use again.

Team Thrive

Jones Services arrived on time and quickly determined the problem. They were able to restart our fridge. The serviceman provided realistic and practical advice about what we should look for going forward - because nothing lasts for ever, but this time at least Jones effected life after Fridge death.


We had an issue with our Smeg oven, the gas wasn’t working correctly on one Hob. The technician arrived arrived on time and soon sorted the problem, plus gave us some advice to stop it happening again. Couldn’t fault the service and thanks Juan for your friendly approach to our problem. Would highly recommend Jones Sevice.


We have used Jones Services a few times now, we have found them to be thoroughly professional and provide sound advice regarding repairs. While they are not the cheapest out there, as they say you get what you pay for and I feel the quality of workmanship + good advice and recommendations are well worth it. Jones repaired our Smeg Oven (element + thermostat) and Smeg Dishwasher (control board).


They are punctual, polite and friendly, and did a high quality, meticulous job installing our dishwasher. Really happy with the service – highly recommend.


I bought a dishwasher and the two guys named Sam & Finn came to install it. They were on to the job, efficient and capable. Happy with them and would recommend Sam as he is the main installer.


Seamless service from phoning the 0800 number through to Salman carrying out the repair. Dishwasher part broke a week before Xmas. I had no expectation of being fixed until after Xmas. However all done within a few days. Salman was amazing- kept in touch by phone and txt. the repair was outside warranty, however the cost was covered by the manufacturer. Terrific service. Thank you. Highly recommend.